The service staff poka-yokes DOES NOT focus on preparing the customer for the encounter, understanding and anticipating their role in the service transation, and selecting the correct service or transaction.
Poka-yokes is a Japanese ideology and techniques that used to avoid simple human error in the workplace. This concet also known as mistake-proofing system.
In the service industry, poka-yokes is used in the process of designing the service blueprint. The service blueprint will provide the guidance about how service staff should act and it usually including what should be asked or told to the customer.
The poka-yokes system is also implemented by using the checklist and repeated question-answer set. This system is used to ensure that the service staff have all the information needed to proceed with the next service procedures.
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phillips group, a marketing company, has implemented a few incentive plans to motivate its employees. the organization encourages employees to learn new skills and cooperate with others. which condition will contribute to employees' feeling that the organization's incentive pay plans are fair and something to pursue? group of answer choices the company should not inform the employees about incentive plan changes. employees must be the key decision makers when creating incentive pay plans. equal incentives should be offered to all the employees of the organization. employees must be able to understand the requirements of the incentive pay plan. employees should make decisions that are only in favor of their interests.
Employees will feel that the organization's incentive pay plans are fair and something to pursue when equal incentives are offered to all the employees of the organization
What are Incentives?In general, incentives are any methods that influence someone's behaviour. The fundamental rule of economics and the rules of behaviour, which suggest that larger incentives result in greater levels of effort and, as a result, higher levels of performance, emphasize the importance of incentives. A reward or motivation offered in monetary terms can be referred to as an economic incentive. It modifies the parties' innate behaviour to elicit the desired response. Subsidies, tax credits, discounts, and cashbacks are a few examples of incentives.
Hence, Employees will feel that the organization's incentive pay plans are fair and something to pursue when equal incentives are offered to all the employees of the organization
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economists use as a model to show how savers and borrowers come together to determine the equilibrium rate of interest.
The market for loanable funds. It shows how the borrowers and loan givers interact with one another and identify the interest rate at which the system is in equilibrium.
Funding is the act of supplying assets to finance a want, program, or challenge. At the same time as this is usually inside the form of money, it can also take the shape of attempt or time from an agency or business enterprise. Normally, this phrase is used whilst a firm uses its inner reserves to meet its necessity for coins, while the time period financing is used whilst the firm acquires capital from external sources. Assets of investment include credit, assignment capital, donations, grants, savings, subsidies, and taxes. Fundings along with donations, subsidies, and offers that don't have any direct requirement for return of investment are described as "tender investment" or "crowdfunding".
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Fill in the blank. Effective segmentation identifies where your customers are in the ___________, and assists your customers in taking the appropriate next step in their___________.
Effective segmentation identifies where your customers are in the buyer’s journey, and assists your customers in taking the appropriate next step in their individual customer journey.
A purchaser is a man or woman or enterprise that purchases any other company's items or services. Customers are crucial due to the fact they pressure revenues; without them, corporations can't maintain to exist. Buying an espresso on the espresso save, buying a toy at the neighborhood store, and spending cash on a price tag to the zoo are all examples of exchanges wherein one celebration is the purchaser of an enterprise's product or service.
Discount customers: Customers that save regularly however base shopping for selections typically on markdowns. Need-primarily based totally customers: Customers with the purpose of purchasing a particular product. Wandering customers: Customers that aren't positive about what they need to buy.
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what are the top three sights i should see? what are the company policies when it comes to handling bribery? is it customary in this country to take off your shoes before entering a home?
It is our accountability to behavior operations and things to do in compliance with relevant Anti- bribery and Anti-Corruption Laws, which prohibits improper/ unethical repayments to Government Officials.
Any payment or gain conveyed to a GO have to be fully transparent, proper documented, and accounted for.
Why is anti bribery coverage important?Bribery and corruption are now not solely towards the corporate principles, they are additionally illegal and can end result in fines and penalties, inclusive of imprisonment and reputational damage, for both the worker and the company.
How do groups prevent bribery?Show your employees, customers and suppliers that your corporation has a zero-tolerance coverage on bribery & corruption. Assess: Know your dangers and prepare for them. Recognize possibilities to enhance your enterprise via improving compliance. Define: Define what success ability for your company.
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https://brainly.com/question/18152807#SPJ4the evolution of customer orientation started with businesses having a strong sales orientation, followed by a production orientation, and finally a customer orientation.
a. true
b. false
The evolution of customer orientation started with businesses having a strong sales orientation, followed by a production orientation, and finally a customer orientation. This statement is True.
An enterprise is defined as an enterprising organization or entity engaged in commercial, industrial or professional activities.
A business can be a for-profit or a non-profit organization. Business types range from limited liability companies to sole proprietorships, corporations, and partnerships. A business involves a natural person or organization that conducts business or trade with the aim of making a profit. Activity or commerce can be commercial, industrial, professional or other. A business usually involves providing goods or services to the public while making a profit.Learn more about business here: https://brainly.com/question/24448358
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In the united states for the year 2020, the federal government had a ________ so the national debt was ________.
In the united states for the year 2020, the federal government had a budget deficit so the national debt was increasing.
What is government?
An organised community is governed by a system or collection of people known as a government, which is typically a state. Government often consists of the legislative, executive, and judicial branches in the case of its broad associative definition. Government is both a tool for deciding policy and a way to implement organisational policies. A statement of the government's guiding principles and philosophy is known as a constitution in many nations. All organisations have a governance structure, although the term "government" is commonly used to more specifically refer to the 200 or so autonomous national governments including subsidiary organisations.
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if the price of cheese falls by one percent and the quantity demanded rises by 3 percent, then the price elasticity of demand for cheese has a value of select one: a. 0.03. b. 0.30. x. 0.333. d. 3. e. 30.
The price elasticity of demand for cheese has a value equal to 3 that is option D is correct.
Demand may be defined as the quantity which is needed by the consumers to satisfy their needs and to further use the products in order to gain more new products. The price elasticity of the demand may be defined as the ratio of the percentage of quantity demanded to the percentage change in price of the quantity. The formula for Price elasticity may be expressed as
Price elasticity = Percentage of quantity demanded ÷ Percentage change in price
According to question, Percentage of quantity demanded = 3% = 0.03
Percentage change in price = 1% = 0.01
Price elasticity = 0.03/0.01
Price elasticity = 3
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This year, a media company produced a movie based on a book it published, distributed the film to theaters it owns, and advertised it and reviewed it in company-owned newspapers. What is this an example of?.
If a media company produced a movie based on a book it published, distributed the film to theaters it owns, and advertised it and reviewed it in company-owned newspapers, this is an example of cross promotion.
What is an advertisement?In Economics and Business management, an advertisement can be defined as a group of consumer promotions programs which is designed and developed with the sole intention of making the various goods or services that are being offered by a business firm to become known, popular and familiar to all of its customers and potential customers.
What is cross promotion?Cross promotion can be defined as a form of advertisement or consumer marketing promotion that typically involves a business organization (brand) targeting customers of a particular product or service by introducing a related product that it produces or provides.
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melanie decided to save 20% of her annual earnings for 10 years so she would have a down payment for a house. after 5 years, what change in the economy would cause an increase in the purchasing power of the funds she has managed to save? group of answer choices recession depression stagflation deflation
deflation. Uneven price increases during an inflationary period certainly lower some consumers' purchasing power,
What happens to your ability to purchase things as prices rise?The main cost of inflation is the erosion of real income, which occurs when prices rise unevenly and causes some customers' purchasing power to decline. For both those who receive and pay fixed interest rates, inflation might over time affect their ability to make purchases. A consumer's purchasing power is a measure of how much money they have available to spend. Purchasing power is impacted by the economy. For instance, if prices drop, consumers will have more purchasing power. Consumers' purchasing power grows if the dollar's value rises in relation to other currencies. Because of inflation, you will need to spend more money to get the same goods and services. In other words, your purchasing power declines as inflation rises.
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in 2024, starsearch corporation began work on three research and development projects. one of the projects was completed and commercial production of the developed product began in december. the company's fiscal year-end is december 31. all of the following 2024 expenditures were included in the r
The beginning of the accounting cycle is the journal entry. Every one of the monetary exchanges are kept in the books of bookkeeping to track the exchange that aides in setting up the last records and budget reports.
1 Equipment 495,000 R&D expense 495,000
2 R&D expense (WN 1) 99,000 Equipment depreciation accumulated 99,000
3 Patents 59,000 59,000
4 Inventory 39,000 39,000
The cost of R&D is 495,000 divided by five years, or 9,000.
What's an example of a journal entry?
The clerk expands the equilibrium of the baking supplies record and diminishes the money account. The baking supplies account has grown, and the cash account, also known as the bank account, has decreased, as evidenced by two journal entries.
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denise is reviewing the compensation packages offered for the salespeople who recruit new gym clients. she knows that the compensation for salespeople is typically .
The correct response is "a combination of salary and incentives," as Denis must determine salespeople's compensation in accordance with market trends.
As a result, salespeople receive salary and incentives. In this case, the sales they make keep them motivated and make them more enthusiastic about their assigned work.
What is a plan that combines salary and incentives?
Plan of Combination This kind of plan incorporates all varieties of pay in addition to other money related motivation plans. Base salary plus commission on all sales and salary plus bonus are the variations. Salary plus commission plus bonus, etc., if sales exceed quota.
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The event that occurs when agents in a game form an agreement about which strategies to implement.
the concept that a dollar today is worth more than a dollar a year from now is called the of money.
The concept that a dollar today is worth more than a dollar a year from now is called the time value of money.
What is the time value of money concept?The is a financial principle that states the value of a dollar today is worth more than the value of a dollar in the future and holds true because money today can be invested and potentially grow into a larger amount in the future.
In economics, the time value of money is important because it is used to make strategic and long-term financial decisions such as whether to invest in a project or which cash flow sequence is most favorable.
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is a political system where, ideally, citizens have a high degree of control over the state and the people.
Authoritarianism' is a political system where, ideally, citizens have a high degree of control over the state and the people.
Authoritarianism is a politics characterized by rejecting political pluralism, exploiting powerful central powers to maintain the political status quo, and restricting the rule of law, separation of powers, and democratic elections. system.
Authoritarianism, is the principle of blind obedience to authority as opposed to individual freedom of thought and action. In government, authoritarianism means a political system that concentrates power in the hands of a leader or a few elites who are not constitutionally accountable to the political body.
Populist authoritarian regimes, by contrast, are "mobilized regimes ruled by powerful, charismatic and manipulative leaders through coalitions that include important groups of the lower classes." Examples include Argentina, led by Juan Perón, Egypt, led by Gamal Abdel Nasser, and Venezuela, led by Hugo Chavez and Nicolas Maduro.
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walmart has a large aisle that displays many different kinds of toothpastes. this observation indicates that the toothpaste market is a monopoly. a perfectly competitive market. a monopolistically competitive market. an oligopoly.
Walmart has a large aisle that displays many different kinds of toothpaste. this observation indicates that the toothpaste market is a monopolistically competitive market.
Monopolistic competition is a type of imperfect competition in which many manufacturers are competing with each other but selling different products from each other and therefore not perfect substitutes.
Monopolistic competition occurs when many companies offer competing products or services that are similar but not perfect substitutes. Barriers to entry in a proprietary, highly competitive industry are low, and no single firm's decisions directly impact competitors.
Fast food companies like McDonald's and Burger King that sell hamburgers on the market are the most common examples of monopoly competition. He mentioned above that the two companies sell almost similar types of products, but are not replacements for each other.
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Which of the following describe the characteristics of clostridium?
a. catalase-negative
b. gram-positive
c. rods
A wide range of Gram-positive, mesophilic, and anaerobic species, all of which have been updated in taxonomic classification, make up the genus Clostridium.
This genus contains gram-positive anaerobic rods that form spores.
They are catalase-negative, fermentative, and motile. The organisms in question are common and can be found in soil, the intestines of humans and animals, and a variety of other places. Their capacity to produce spores ensures long-term survival in challenging environments.
Clostridial spores are so common that they occasionally show up as contaminants in clinical materials. There are pathogenic and nonpathogenic species, but fresh tissue rarely encounters the latter.
Thus the gram positive describe the characteristics of clostridium.
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what is the purpose of order processing? group of answer choices monitors the flow of goods and information to/from customers regulates when and how much product to buy tracks the movement of goods through scanners moves inventory into, within, and out of the warehouse stores goods until needed by the customers
A) The goal of order processing is to keep tabs on the movement of products and information to and from customers.
How does order processing work?Order processing, a crucial component of order fulfillment, is the procedure that guarantees customer orders are accurately processed and delivered to the appropriate location. Order processing may be carried out by a single person or small group, depending on the size of a company's activities, or it may take place in a distribution center or warehouse were pickers, sorters, and packers collaborate to fulfill orders.
With pen and paper, order processing can still be done manually, but as a business expands, its complexity increases, making that approach less practical. No matter how big an operation is, order processing software can minimize human mistakes and guarantee client happiness in that situation.
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divya, the director of training at q make inc., must demonstrate to the top management the financial benefits the company has realized from the expenditures on the mechanics training program. in this case, she should:
It has resulted in very few corporate officer positions being held by women in the United States and Prepare a return-on-investment analysis and Peer rating.
Net income to investment is a ratio known as return on investment or return on costs. When an investment has a high return on investment, its benefits outweigh its expenses. In order to assess an investment's effectiveness or to compare the efficacy of several different investments, ROI is used as a performance metric. Return on investment, also known as ROI, is a formula that investors can use to assess their investments and determine how well one investment has done in comparison to others. When creating a business case for a specific proposal, an ROI calculation is occasionally combined with other methods. In order to calculate return on investment (ROI), subtract the investment's initial cost from its final value. Then , divide the result by the investment's initial cost before multiplying the result by 100.
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cedar corporation reported a $25,000,000 net operating loss in 2022. it also has a $100,000 nol carryover from 2017. in 2023, cedar reported taxable income before any nol carryovers of $20,000,000. what is cedar's taxable income in 2023 after the nol deduction, and what is its nol carryover, if any, to 2024?
In 2022, Cedar's taxable income will be $3,000,000.
$8,000,000 in NOL carryover to 2023
Everything you receive as payment for personal services must be included in your gross income. This includes things like stock options and fringe benefits in addition to wages, salaries, commissions, fees, and tips.
In 2022, Cedar's taxable income:
Prior to any NOL carryovers, the reported taxable income for 2022 was $20,000,000 less: Deductible NOL carryovers from 2021: $16,000,000 less: NOL carryover from 2017: $100,000 in 2022: $3,000,000 in taxable income for Cedar
Transfer of NOL to 2023:
From 2021 to 2022, NOL carryovers will be $25,000,000 less:Compared to the reported taxable income for 2022, reduced by $16,000,000:NOL carryover from 2017 to 2023: $8,000,000 NOL carryover from 2017 to 2023: $100,000
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a self-amortizing loan of $100,000 at 8% interest would have a fixed principal and interest payment of $733.76. the amount that will be credited toward principal on the first payment is
A self-amortizing loan of $100,000 at 8% interest would have a fixed principal and interest payment of $733.76. the amount that will be credited toward principal on the first payment is $100,000 × 8% = 8,000 ÷ 12 = 666.67; $733.76 – 666.67 = $67.09.
A Self-Amortizing Loan: What Is It?A loan is considered to be self-amortizing if periodic payments, which include both principal and interest, are made according to a set schedule, guaranteeing that the loan will be repaid by the end of the specified term. Such payments are referred to as completely amortizing payments.
What does the monthly interest rate mean?The term "Monthly Interest Payment" refers to the sum of interest paid on a Payment Date for an Interest Period based on interest computed at the Monthly Interest Rate for that particular Interest Period.
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you are considering an investment with the following cash flows. if the required rate of return is 15.5 percent, should you accept the investment based solely on the internal rate of return rule? year cash flow 0 -$100,430 1 6,000 2 -34,000 3 140,000
You are considering an investment with the following cash flows. No, you should accept the investment based solely on the internal rate of return rule.
Calculating the problem:Let the IRR be x.
Now , Present Value of Cash Outflows = Present Value of Cash Inflows
100430 = 6000 /(1.0x) - 34000 / (1.0x)² +140,000 /(1.0x)³
x= 3.468%
Since the IRR is less than the required rate of return, the project must not be accepted. No, because IRR< Required Return.
What is cash outflow?
Cash outflow refers to all expenses paid by the business. Cash outflows include all liabilities, payables and operating expenses. A healthy business maintains positive cash flow by controlling operating flows and minimizing long-term debt.
Why is cash flow important?Cash flow is defined as the amount of money that goes in and out of a business over a period of time. Cash flow is important because it allows us to meet existing financial obligations and plan for the future.
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As described in the ten axioms for success, what approach should be used to addresses a common source of project failure described as scope creep or drift caused by deviations from the project plan?.
Manage Change is the approach should be used to addresses a common source of project failure described as scope creep or drift caused by deviations from the project plan .
How does scope creep lead to project failure?Scope Creep silently sneaks into projects, leading teams down unproductive and self-destructive paths, wasting organizational resources, missing deadlines, undermining team communication, and ultimately reducing the project's chances of success. can mess up theScope creep can occur any time after a project starts and can eventually affect some or all parts of the project, such as goals and deadlines. Examples of scope creep are: The requested service turns into many services. The number of functions required for products is increasing.An example of scope creep is when a client fails to adequately describe their vision, which in turn prevents the project manager from properly specifying the project scope. Most of the causes of this discrepancy can be avoided if the project manager improves task management.learn more about scope creep here :
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consider two companies that are identical except for the way they value inventory. one company uses fifo (company f), while the other uses lifo (company l). assume prices are rising in the markets in which these companies buy materials. indicate for each ratio below which company (company f, company l, or neither) will have the larger ratio value. ratio company with larger ratio value a. current answer b. working capital to total assets answer c. inventory turnover answer d. total liabilities-to-equity answer e. total liabilities-to-total assets answer f. book value per share answer g. return on total assets answer h. earnings per share
(A) Current Ratio having Formula = Current Assets / Current Liabilities and company having High Ratio is Company F
(B) Working Capital to Total Assets having Formula = (Current Assets - Current Liabilities) / Total Assets and company having High Ratio is Company F
(C) Inventory Turnover Ratio having Formula = Cost of Goods Sold / Average Inventory and company having High Ratio is Company L
(D) Total Liabilities to Equity having Formula = Total Liabilities / Equity and company having High Ratio is neither.
(E) Total Liabilities to Total Assets having Formula = Total Liabilities / Total Assets and company having High Ratio is Company L.
(F) Book Value per Share having Formula = Equity Shareholders Funds/Number of Shares and company having High Ratio is Company F
(G) Return on total Assets having Formula = EBIT / Total Assets and company having High Ratio is Company L
(H) Earnings per share having Formula = Profits After Tax / Number of Shares and company having High Ratio is Company F
When prices are rising, you prefer LIFO because it gives you the highest cost of goods sold and the lowest taxable income. First-in, first-out, or FIFO, applies the earliest costs first. In rising markets, FIFO yields the lowest cost of goods sold and the highest taxable income.
Here Company - L uses LIFO for inventory valuation. Therefore it will be having low closing inventory value followed by low working capital and total assets.
Company - F uses FIFO. Therefore it will be having high closing inventory value followed by high working capital and Total assets
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What best explains the relationship between a borrower’s credit score and a down payment requirement?.
Someone with a high credit score may be required to make a lower down payment.
What best explains the relationship between a borrower’s credit score and a down payment requirement?.Depending on your credit rating, the required down payment for an FHA loan is either 3.5 percent or 10 percent.The lowest down payment needed for those with credit scores of at least 580 is 3.5 percent.Anyone with a credit score between 500 and 579 will need to put down 10% of the purchase price. A better score may make you eligible for cheaper mortgage interest rates and fees because it gives a lender more assurance that you will make payments on time.If you have a great credit score, some lenders may also lower their down payment requirements. When you apply for a mortgage, one of the most crucial variables that lenders take into account is your credit score.Not merely must meet the requirements for the loan, but also for the terms.Generally speaking, the better conditions and cheaper interest rates you'll qualify for, the higher your credit score.To learn more about down payment refer
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As described in the ten axioms for success, what issue is considered as being vital to promote trust as project managers from the perspective of know your team?.
As described in the ten axioms for success, the issue that is considered as being vital to promote trust as project managers from the perspective of knowing your team is to ensure that everyone comprehends what they have to contribute to the bigger picture.
What are the 10 axioms of success?The axioms of success are ten tried-and-true realities about project management success. Sometimes it's best to keep things simple.
Many undertakings fail due to the most basic of reasons. To deliver a project on schedule, you don't have to be a genius, nor do you have to be entrenched in a mystical project management approach. Here are some self-evident truths to get you started.
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externalities tend to cause markets to be a. inefficient. b. unequal. c. unnecessary. d. overwhelmed.
Externalities tend to cause the markets to be inefficient.
What is an externality?In the field of economics, an externality is a benefit or cost that an activity of one party (or several parties) has on an unaffiliated third party. Externalities can be thought of as non-priced goods that are involved in both producer and consumer market transactions. The use of automobiles contributes to air pollution. Neither the manufacturers of motorized transportation nor the users of such transportation are responsible for covering the cost of air pollution to the rest of society. Another example is the pollution of water caused by mills and factories. Despite the fact that pollution harms all consumers, the market does not make up for this harm. Actually receiving a free thing is the third party.
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using the fixed-time period inventory model, and given an average daily demand of 200 units, 4 days between inventory reviews, 5 days for lead time, 120 units of inventory on hand, a z of 1.96, and a standard deviation of demand over the review and lead time of 3 units, which of the following is the order quantity?
About 1,686 is the order quantity.
Moreover, In a fixed-order quantity system, different items can reach reorder points at different times, generating many orders at random intervals. On the other hand, a fixed-period system could ensure that stock levels are regularly checked for all items say every two weeks.
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tyler worked full-time as a maintenance worker at a factory. one day tyler was fired. under what circumstance below would tyler be able to collect unemployment compensation under futa?
Tyler will be able to collect unemployment compensation as he was fired as a result of a force reduction brought on by the bad economy.
What is Federal Unemployment Tax Act?Payments of unemployment compensation to workers who have lost their jobs are made possible by the Federal Unemployment Tax Act (FUTA), which works with state unemployment systems. Most businesses are required to pay both federal and state unemployment taxes.Employers are required to pay FUTA tax on the first $7,000 of earnings paid to each employee annually if they paid $1,500 or more in wages during any calendar quarter. However, anything above this limit is exempt from taxation. The 6.0% FUTA tax rate. The first $7,000 in wages each employee received from you during the course of the year is subject to tax. The federal or FUTA wage base is frequently used to refer to the $7,000 amount.So, in the given situation, as part of a force reduction as a result of the weak economy, he was let go.
Therefore, Tyler will be able to collect unemployment compensation as he was fired as a result of a force reduction brought on by the bad economy.
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The accounting principle that governs the recording of bad debt expense in the same period as sales revenue is called the ______.
The accounting principle that governs the 'recording of bad debt expense in the same period as sales revenue' is referred to as the 'expense recognition (matching) principle'.
A bad debt expense is noticed when a receivable is no longer collectible. It is because a client is unable to fulfill their obligation to pay an outstanding amount of debt due to bankruptcy or any other financial issues. Businesses that extend credit to their customers report bad debts on the balance sheet as an allowance for doubtful accounts. This is also also known as a provision for credit losses.
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Discuss how and where the adding of variance concept is being used in the anova technique, and then discuss what is being described by the mean squares being calculated.
A statistical technique called analysis on variance (ANOVA) is used to compare two or more means. The fact that the method is entitled "Analysis of Variance" then instead of "Analysis of Means" may seem strange.
Explain the process of Analysis of Variance (ANOVA)?A statistical technique called analysis of variance, meaning ANOVA, divides observable variance data into various components for use in further testing.
When there are three or more data groups, a one-way ANOVA is applied to find out how the dependent as well as independent variables are related.If there is no real difference in the groups, the F-ratio for the ANOVA should be near to 1.This ANOVA test is used as the first stage in examining the variables that influence a certain data set. After the test is complete, an analyst runs additional tests on the procedural elements that substantially contribute to the inconsistent nature of the data set.Thus, in order to produce more data that is consistent with the suggested regression models, the analyst uses the ANOVA test findings in an f-test.
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